Mon - Fri: 9:00 - 17:30
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55/1 Giuseppe Calì Street XBX1425 Ta' Xbiex Malta
+356 21244895
Phone

Customer Care

Sections
The Department of Industrial and Employment Relations regulates employment contracts in an equitable manner in order to ensure that both the employee and employer observe their rights and obligations. Additionally, the Department strives to ensure that no discriminatory practices take place and that workers whose employment relationship has been terminated are well protected. The Employment and Industrial Relations Act (EIRA) together with National Standard Orders and Wage Regulation Orders are the laws that regulate the conditions of work.
The Inspectorate and the Terminations sections are a core function of the Department and are located at 109 Melita Street Valletta. These sections cater for the observance and the enforcement of the EIRA regulations.
- The Inspectorate Section provides prompt customer care service to all employees and employers who require assistance regarding conditions of employment. Inspections are carried out at places of work to ensure that the conditions of employment, as prescribed by law, are observed.

- The Terminations Section deals with cases of job termination and referral of cases to court.

Both sections are usually very busy receiving clients’ queries. The officials involved do their utmost to provide an effective service. Data related to the service that was collected in the first 6 months of 2009, indicates that 18 persons per day were recorded to have come in person at the reception desk while the average waiting time stood at 8.49 minutes. It is estimated that a further 1800 queries are received by telephone every month.

- The Inspectorate and Terminations sections opening hours are as follows:

Summer (16th June – 30th September) 08:00 hrs – 12:00 hrs (noon)
Winter (1st October – 15th June) except for Wednesdays 08:00 hrs – 15:30 hrs
Wednesdays in Winter (1st October - 15th June) 08:00 hrs - 12:00 hrs (noon)

Disclaimer: On clicking the links above you will be redirected to an external website. The Department of Industrial and Employment Relations accepts no responsibility for the content of this website.

Article by DIER, for further information please contact us or visit the website DIER

 

Request-for-InformationThe Department is committed to disseminate information regarding conditions of employment to the general public. Clients are advised to check the information provided in this website about basic conditions of employment. The information published in this website reflects the common queries and practical information required by employers and employees alike.

Information can also be requested by visiting our offices or over the telephone or by electronic mail. Employment Relations Officers are available at the Conditions of Employment Section of the Department to answer customers’ queries.

- The opening hours are:

Summer (16th June – 30th September) 08:00 hrs – 12:00 hrs (noon)
Winter (1st October – 15th June) except for Wednesdays 08:00 hrs – 15:30 hrs
Wednesdays in Winter (1st October - 15th June) 08:00 hrs - 12:00 hrs (noon)

All information provided is in line with the Employment and Industrial Relations Act, keeping in mind any practical issues on the matter.

Contact DIER

Article by DIER, for further information please contact us or visit the website DIER

Lodging-a-ClaimThe Department investigates alleged breaches of the Employment and Industrial Relations Act (EIRA). Such alleged breaches of the law can either be reported by visiting the Conditions of Employment Office or by contacting this section by phone, letters or e-mail.

- The opening hours are:

Summer (16th June – 30th September)  08:00 hrs – 12:00 hrs (noon)
Winter (1st October – 15th June) except for Wednesdays  08:00 hrs – 15:30 hrs
Wednesdays in Winter (1st October - 15th June)  08:00 hrs - 12:00 hrs (noon)

Reports and complaints from employees who are still in employment, are dealt with by the Inspectorate Section. Any report is investigated and if it deems that the law has been breached, the employer concerned is contacted and the Department follows the issue accordingly. In case that the employer persists in breaching the law, criminal proceedings against the employer are initiated before the Court of Magistrates as a Court of Criminal Judicature.

Issues related to termination of employment are dealt with by the Enforcement Section. This section assists those whose employment relationship has been terminated, to ensure that all outstanding dues are settled. Upon lack of compliance criminal proceedings are initiated. To process a claim in respect of outstanding dues, following the termination of employment, the ex-employee concerned has to call personally at the Department's offices where the necessary investigations are conducted. It is important that any documents related to the case are produced. If a breach of the law is detected, the Department issues a claim for outstanding dues to the ex-employer. Non-compliance leads to referring matter for legal action.The Department’s Inspectorate Section also carries out regular inspections at workplaces both upon receipt of a particular complaint and also in a random manner.

The Department investigates all reports that reach its offices, including those received in an anonymous manner. All reports, complaints and investigations are followed with strict confidentiality and in accordance with the Data Protection Act.

Disclaimer: On clicking the links above you will be redirected to an external website. The Department of Industrial and Employment Relations accepts no responsibility for the content of this website.

Article by DIER, for further information please contact us or visit the website DIER

Documents-Required- Identity card

- Contract of Service 

- Engagement and Termination forms Or History Sheet of Employment (Jobsplus form)

- FS3

- Full and Final Settlement Statements

- Copies from Invoice books – if available (in cases of commissions)

- Letter of appointment 

- Medical certificates

- Overtime records

- Payslips

- Proof of termination - Resignation Letter and/or Employer’s declaration (in case of termination)

- Records of Attendance

- Vacation leave records

Article by DIER, for further information please contact us or visit the website DIER

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